HP Omen with Zorin 18.1 frequently hangs requiring a hard power off

Help & Support
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1

Hey everyone! I’m hoping some gurus can point me in the right direction as I’ve been troubleshooting this for the past few weeks and I’m not able to make any headway on the issue.

My wife’s laptop is frequently (where frequently means a few times a week) hangs or freezes. But what does “hang” or “freeze” actually mean here?

  • The DE (Gnome) becomes completely unresponsive (the screen appears frozen)
  • If a video or video game was on the screen, the video output is frozen
  • If a video or video game was being played, the audio sometimes continues
  • The keyboard and mouse (external via USB or touchpad) are unresponsive (the mouse does not move and the device does not accept keyboard inputs)
  • The laptop is still connected (and responsive) via SSH (I can ssh into the laptop and try “things”)

The only “solution” is to hold the power button until the laptop fully powers off. Then power it back on. Then it will be “some time” before the issue happens again. Sometimes it will be a day, sometimes it will be a whole week.

Things I have tried that have no impact (meaning, it still requires the power button solution):

  • The alt+f2 keyboard shortcut for Gnome (keyboard inputs don’t work)
  • Switching to another TTY via ctrl+alt+f1|f2|f3 (keyboard inputs don’t work)
  • Closing the lid and reopening it (on and off the charger)
    • When the lid is opened again, the video is still “frozen”
  • Trying to logout via ctrl+alt+delete or ctrl+shift+escape (keyboard inputs don’t work)

Things I have tried via SSH to avoid the power button solution:

  • pkill -u danielle (the command hangs and the SSH session does not close)
  • sudo pkill X (to try to restart the X11 server. the commands “completes” but the X process remains in the ps -ef list)
  • sudo systemctl restart display-manager (the command hangs infinitely with no change)

What am I looking for? Ideally I’d like to prevent this freeze/hang completely as it’s quite frustrating for the both of us. If this is some kind of kernel bug/driver bug that I have to wait on, I’d like to know what I can do that doesn’t require holding the power button.

Now, with that out of the way, here are some specs of the laptop in question. I’d be happy to provide any additional information upon request:

inxi -Fxxx output 
System:
  Host: danielle-lt-omen Kernel: 6.17.0-35-generic arch: x86_64 bits: 64 compiler: gcc v: 13.3.0
    clocksource: tsc
  Console: pty pts/0 DM: GDM3 v: 46.2 Distro: Zorin OS 18.1 base: Ubuntu 24.04 LTS Noble
Machine:
  Type: Laptop System: HP product: HyperX OMEN Gaming Laptop 15-gb0xxx v: Type1ProductConfigId
    serial: <superuser required> Chassis: type: 10 serial: <superuser required>
  Mobo: HP model: 8EEC v: 01.21 serial: <superuser required> part-nu: D1UE0UA#ABA
    uuid: <superuser required> UEFI: Insyde v: F.05 date: 12/15/2025
Battery:
  ID-1: BAT0 charge: 68.6 Wh (100.0%) condition: 68.6/68.6 Wh (100.0%) volts: 17.2 min: 15.4
    model: Hewlett-Packard HH04070 type: Li-ion serial: 00897 12/29/2025 status: full cycles: 2
  Device-1: hidpp_battery_0 model: Logitech ERGO M575 Trackball serial: c9-af-7a-32 charge: 30%
    rechargeable: yes status: N/A
CPU:
  Info: 8-core model: AMD Ryzen 7 260 w/ Radeon 780M Graphics bits: 64 type: MT MCP smt: enabled
    arch: Zen 4 rev: 2 cache: L1: 512 KiB L2: 8 MiB L3: 16 MiB
  Speed (MHz): avg: 1882 high: 3706 min/max: 417/5103 boost: enabled cores: 1: 1093 2: 3625
    3: 1093 4: 1093 5: 1093 6: 3706 7: 1093 8: 1093 9: 3690 10: 1093 11: 3654 12: 1093 13: 3415
    14: 1093 15: 1093 16: 1093 bogomips: 121372
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
Graphics:
  Device-1: NVIDIA vendor: Hewlett-Packard driver: nvidia v: 595.71.05 pcie: speed: 2.5 GT/s
    lanes: 8 ports: active: none empty: HDMI-A-1 bus-ID: 01:00.0 chip-ID: 10de:2d19 class-ID: 0300
  Device-2: AMD Phoenix3 vendor: Hewlett-Packard driver: amdgpu v: kernel arch: RDNA-3 pcie:
    speed: 16 GT/s lanes: 16 ports: active: none off: eDP-1 empty: DP-1, DP-2, DP-3, DP-4, DP-5,
    DP-6, DP-7, DP-8, Writeback-1 bus-ID: 05:00.0 chip-ID: 1002:1900 class-ID: 0300 temp: 36.0 C
  Device-3: Luxvisions Innotech HP FHD Camera driver: uvcvideo type: USB rev: 2.0
    speed: 480 Mb/s lanes: 1 bus-ID: 3-1:2 chip-ID: 30c9:011d class-ID: fe01 serial: 01.00.00
  Display: server: X.org v: 1.21.1.11 with: Xwayland v: 23.2.6 compositor: gnome-shell driver:
    X: loaded: amdgpu,nvidia unloaded: fbdev,modesetting,nouveau,radeon,vesa dri: radeonsi
    gpu: amdgpu tty: 148x50
  Monitor-1: eDP-1 model: BOE Display 0x0db5 serial: 65441 res: 2560x1600 dpi: 198
    size: 329x206mm (12.95x8.11") diag: 388mm (15.3") modes: max: 2560x1600 min: 640x480
  API: EGL v: 1.5 hw: drv: nvidia drv: amd radeonsi platforms: device: 0 drv: nvidia device: 2
    drv: radeonsi device: 3 drv: swrast gbm: drv: nvidia surfaceless: drv: nvidia
    inactive: wayland,x11,device-1
  API: OpenGL v: 4.6.0 compat-v: 4.5 vendor: mesa v: 25.2.8-0ubuntu0.24.04.2
    note: console (EGL sourced) renderer: NVIDIA GeForce RTX 5060 Laptop GPU/PCIe/SSE2, AMD Radeon
    780M Graphics (radeonsi phoenix LLVM 20.1.2 DRM 3.64 6.17.0-35-generic), llvmpipe (LLVM
    20.1.2 256 bits)
Audio:
  Device-1: NVIDIA driver: snd_hda_intel v: kernel pcie: speed: 16 GT/s lanes: 8 bus-ID: 01:00.1
    chip-ID: 10de:22eb class-ID: 0403
  Device-2: AMD ACP/ACP3X/ACP6x Audio Coprocessor vendor: Hewlett-Packard driver: snd_pci_ps
    v: kernel pcie: speed: 16 GT/s lanes: 16 bus-ID: 05:00.5 chip-ID: 1022:15e2 class-ID: 0480
  Device-3: AMD Family 17h/19h HD Audio vendor: Hewlett-Packard driver: snd_hda_intel v: kernel
    pcie: speed: 16 GT/s lanes: 16 bus-ID: 05:00.6 chip-ID: 1022:15e3 class-ID: 0403
  API: ALSA v: k6.17.0-35-generic status: kernel-api
  Server-1: PipeWire v: 1.0.5 status: active with: 1: pipewire-pulse status: active
    2: wireplumber status: active 3: pipewire-alsa type: plugin
Network:
  Device-1: Realtek RTL8111/8168/8211/8411 PCI Express Gigabit Ethernet
    vendor: Hewlett-Packard RTL8111/8168/8411 driver: r8169 v: kernel pcie: speed: 2.5 GT/s lanes: 1
    port: 2000 bus-ID: 02:00.0 chip-ID: 10ec:8168 class-ID: 0200
  IF: eno1 state: down mac: ac:f4:66:cb:c8:7a
  Device-2: MEDIATEK vendor: Hewlett-Packard driver: mt7925e v: kernel pcie: speed: 5 GT/s
    lanes: 1 port: N/A bus-ID: 03:00.0 chip-ID: 14c3:7925 class-ID: 0280
  IF: wlo1 state: up mac: 20:58:43:d4:d5:66
Bluetooth:
  Device-1: MediaTek Wireless_Device driver: btusb v: 0.8 type: USB rev: 2.1 speed: 480 Mb/s
    lanes: 1 bus-ID: 1-3:3 chip-ID: 0e8d:8c38 class-ID: e001 serial: 000000000
  Report: hciconfig ID: hci0 rfk-id: 0 state: up address: 20:58:43:D4:D5:67 bt-v: 5.4 lmp-v: 13
    sub-v: 2512 hci-v: 13 rev: 1009 class-ID: 6c010c
Drives:
  Local Storage: total: 953.87 GiB used: 199.47 GiB (20.9%)
  ID-1: /dev/nvme0n1 vendor: KIOXIA model: N/A size: 953.87 GiB speed: 63.2 Gb/s lanes: 4
    tech: SSD serial: ZFECT387Z36A fw-rev: HP02AS00 temp: 34.9 C scheme: GPT
Partition:
  ID-1: / size: 913.75 GiB used: 199.41 GiB (21.8%) fs: ext4 dev: /dev/dm-0 mapped: vgzorin-root
  ID-2: /boot/efi size: 508 MiB used: 59.2 MiB (11.7%) fs: vfat dev: /dev/nvme0n1p1
Swap:
  ID-1: swap-1 type: partition size: 15.91 GiB used: 4 KiB (0.0%) priority: -2 dev: /dev/dm-1
    mapped: vgzorin-swap_1
Sensors:
  System Temperatures: cpu: 40.4 C mobo: 37.0 C
  Fan Speeds (rpm): fan-1: 0 fan-2: 0
  GPU: device: nvidia screen: :0.0 temp: 41 C device: amdgpu temp: 36.0 C watts: 15.19
Info:
  Memory: total: 16 GiB note: est. available: 14.92 GiB used: 2.68 GiB (18.0%)
  Processes: 387 Power: uptime: 2h 2m states: freeze,mem,disk suspend: s2idle wakeups: 0
    hibernate: platform Init: systemd v: 255 target: graphical (5) default: graphical
  Packages: 2103 pm: dpkg pkgs: 2065 pm: flatpak pkgs: 38 Compilers: gcc: 13.3.0 Shell: Bash
    v: 5.2.21 running-in: pty pts/0 (SSH) inxi: 3.3.34
lshw output 
danielle-lt-omen            
    description: Notebook
    product: HyperX OMEN Gaming Laptop 15-gb0xxx (D1UE0UA#ABA)
    vendor: HP
    version: Type1ProductConfigId
    serial: 5CG605286D
    width: 64 bits
    capabilities: smbios-3.6.0 dmi-3.6.0 smp vsyscall32
    configuration: boot=normal chassis=notebook family=103C_5335M7 HyperX OMEN sku=D1UE0UA#ABA uuid=4389126a-00b7-544e-8e4b-207bbaa762ce
  *-core
       description: Motherboard
       product: 8EEC
       vendor: HP
       physical id: 0
       version: 01.21
       serial: PLBCD00WBLY03A
       slot: Type2 - Board Chassis Location
     *-firmware
          description: BIOS
          vendor: Insyde
          physical id: 0
          version: F.05
          date: 12/15/2025
          size: 128KiB
          capacity: 32MiB
          capabilities: pci upgrade shadowing cdboot bootselect edd int13floppynec int13floppytoshiba int13floppy360 int13floppy1200 int13floppy720 int13floppy2880 int9keyboard int10video acpi usb biosbootspecification uefi
     *-cpu
          description: CPU
          product: AMD Ryzen 7 260 w/ Radeon 780M Graphics
          vendor: Advanced Micro Devices [AMD]
          physical id: 4
          bus info: cpu@0
          version: 25.117.2
          serial: Unknown
          slot: FP8
          size: 3387MHz
          capacity: 5102MHz
          width: 64 bits
          clock: 100MHz
          capabilities: lm fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 ht syscall nx mmxext fxsr_opt pdpe1gb rdtscp x86-64 constant_tsc rep_good amd_lbr_v2 nopl xtopology nonstop_tsc cpuid extd_apicid aperfmperf rapl pni pclmulqdq monitor ssse3 fma cx16 sse4_1 sse4_2 x2apic movbe popcnt aes xsave avx f16c rdrand lahf_lm cmp_legacy svm extapic cr8_legacy abm sse4a misalignsse 3dnowprefetch osvw ibs skinit wdt tce topoext perfctr_core perfctr_nb bpext perfctr_llc mwaitx cpuid_fault cpb cat_l3 cdp_l3 hw_pstate ssbd mba perfmon_v2 ibrs ibpb stibp ibrs_enhanced vmmcall fsgsbase bmi1 avx2 smep bmi2 erms invpcid cqm rdt_a avx512f avx512dq rdseed adx smap avx512ifma clflushopt clwb avx512cd sha_ni avx512bw avx512vl xsaveopt xsavec xgetbv1 xsaves cqm_llc cqm_occup_llc cqm_mbm_total cqm_mbm_local user_shstk avx512_bf16 clzero irperf xsaveerptr rdpru wbnoinvd cppc arat npt lbrv svm_lock nrip_save tsc_scale vmcb_clean flushbyasid decodeassists pausefilter pfthreshold vgif x2avic v_spec_ctrl vnmi avx512vbmi umip pku ospke avx512_vbmi2 gfni vaes vpclmulqdq avx512_vnni avx512_bitalg avx512_vpopcntdq rdpid overflow_recov succor smca fsrm flush_l1d amd_lbr_pmc_freeze cpufreq
          configuration: cores=8 enabledcores=8 microcode=175133194 threads=16
        *-cache:0
             description: L1 cache
             physical id: 5
             slot: L1 - Cache
             size: 512KiB
             capacity: 512KiB
             clock: 1GHz (1.0ns)
             capabilities: pipeline-burst internal write-back unified
             configuration: level=1
        *-cache:1
             description: L2 cache
             physical id: 6
             slot: L2 - Cache
             size: 8MiB
             capacity: 8MiB
             clock: 1GHz (1.0ns)
             capabilities: pipeline-burst internal write-back unified
             configuration: level=2
        *-cache:2
             description: L3 cache
             physical id: 7
             slot: L3 - Cache
             size: 16MiB
             capacity: 16MiB
             clock: 1GHz (1.0ns)
             capabilities: pipeline-burst internal write-back unified
             configuration: level=3
     *-memory
          description: System Memory
          physical id: 13
          slot: System board or motherboard
          size: 16GiB
        *-bank:0
             description: SODIMM Synchronous Unbuffered (Unregistered) 5600 MHz (0.2 ns)
             product: M425R1GB4PB0-CWMOL
             vendor: Samsung
             physical id: 0
             serial: 141DA7A8
             slot: Bottom-slot 1(left)
             size: 8GiB
             width: 64 bits
             clock: 1305MHz (0.8ns)
        *-bank:1
             description: SODIMM Synchronous Unbuffered (Unregistered) 5600 MHz (0.2 ns)
             product: M425R1GB4PB0-CWMOL
             vendor: Samsung
             physical id: 1
             serial: 141DA760
             slot: Bottom-slot 2(right)
             size: 8GiB
             width: 64 bits
             clock: 1305MHz (0.8ns)
     *-pci:0
          description: Host bridge
          product: Advanced Micro Devices, Inc. [AMD]
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 100
          bus info: pci@0000:00:00.0
          version: 00
          width: 32 bits
          clock: 33MHz
        *-generic UNCLAIMED
             description: IOMMU
             product: Advanced Micro Devices, Inc. [AMD]
             vendor: Advanced Micro Devices, Inc. [AMD]
             physical id: 0.2
             bus info: pci@0000:00:00.2
             version: 00
             width: 32 bits
             clock: 33MHz
             capabilities: msi ht bus_master cap_list
             configuration: latency=0
        *-pci:0
             description: PCI bridge
             product: Advanced Micro Devices, Inc. [AMD]
             vendor: Advanced Micro Devices, Inc. [AMD]
             physical id: 1.1
             bus info: pci@0000:00:01.1
             version: 00
             width: 32 bits
             clock: 33MHz
             capabilities: pci pm pciexpress msi ht normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:39 ioport:3000(size=4096) memory:80000000-840fffff ioport:7a00000000(size=8623489024)
           *-display
                description: VGA compatible controller
                product: NVIDIA Corporation
                vendor: NVIDIA Corporation
                physical id: 0
                bus info: pci@0000:01:00.0
                version: a1
                width: 64 bits
                clock: 33MHz
                capabilities: pm msi pciexpress msix vga_controller bus_master cap_list rom
                configuration: driver=nvidia latency=0
                resources: iomemory:7a0-79f iomemory:7c0-7bf irq:93 memory:80000000-83ffffff memory:7a00000000-7bffffffff memory:7c00000000-7c01ffffff ioport:3000(size=128) memory:84080000-840fffff
           *-multimedia
                description: Audio device
                product: NVIDIA Corporation
                vendor: NVIDIA Corporation
                physical id: 0.1
                bus info: pci@0000:01:00.1
                logical name: card1
                logical name: /dev/snd/controlC1
                logical name: /dev/snd/hwC1D0
                logical name: /dev/snd/pcmC1D3p
                logical name: /dev/snd/pcmC1D7p
                logical name: /dev/snd/pcmC1D8p
                logical name: /dev/snd/pcmC1D9p
                version: a1
                width: 32 bits
                clock: 33MHz
                capabilities: pm msi pciexpress bus_master cap_list
                configuration: driver=snd_hda_intel latency=0
                resources: irq:98 memory:84000000-84003fff
              *-input:0
                   product: HDA NVidia HDMI/DP,pcm=3
                   physical id: 0
                   logical name: input24
                   logical name: /dev/input/event10
              *-input:1
                   product: HDA NVidia HDMI/DP,pcm=7
                   physical id: 1
                   logical name: input25
                   logical name: /dev/input/event11
              *-input:2
                   product: HDA NVidia HDMI/DP,pcm=8
                   physical id: 2
                   logical name: input26
                   logical name: /dev/input/event12
              *-input:3
                   product: HDA NVidia HDMI/DP,pcm=9
                   physical id: 3
                   logical name: input27
                   logical name: /dev/input/event13
        *-pci:1
             description: PCI bridge
             product: Advanced Micro Devices, Inc. [AMD]
             vendor: Advanced Micro Devices, Inc. [AMD]
             physical id: 1.3
             bus info: pci@0000:00:01.3
             version: 00
             width: 32 bits
             clock: 33MHz
             capabilities: pci pm pciexpress msi ht normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:40 ioport:2000(size=4096) memory:84d00000-84dfffff
           *-network
                description: Ethernet interface
                product: RTL8111/8168/8211/8411 PCI Express Gigabit Ethernet Controller
                vendor: Realtek Semiconductor Co., Ltd.
                physical id: 0
                bus info: pci@0000:02:00.0
                logical name: eno1
                version: 16
                serial: ac:f4:66:cb:c8:7a
                capacity: 1Gbit/s
                width: 64 bits
                clock: 33MHz
                capabilities: pm msi pciexpress msix bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
                configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=6.17.0-35-generic firmware=rtl8168h-2_0.0.2 02/26/15 latency=0 link=no multicast=yes port=twisted pair
                resources: irq:53 ioport:2000(size=256) memory:84d04000-84d04fff memory:84d00000-84d03fff
        *-pci:2
             description: PCI bridge
             product: Advanced Micro Devices, Inc. [AMD]
             vendor: Advanced Micro Devices, Inc. [AMD]
             physical id: 2.2
             bus info: pci@0000:00:02.2
             version: 00
             width: 32 bits
             clock: 33MHz
             capabilities: pci pm pciexpress msi ht normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:41 memory:84800000-84afffff
           *-network
                description: Ethernet interface
                product: MEDIATEK Corp.
                vendor: MEDIATEK Corp.
                physical id: 0
                bus info: pci@0000:03:00.0
                logical name: wlo1
                version: 01
                serial: 20:58:43:d4:d5:66
                width: 64 bits
                clock: 33MHz
                capabilities: pciexpress msi pm bus_master cap_list ethernet physical
                configuration: broadcast=yes driver=mt7925e driverversion=6.17.0-35-generic firmware=____000000-20251210093025 ip=10.10.28.158 latency=0 link=yes multicast=yes
                resources: irq:94 memory:84800000-849fffff memory:84a00000-84a07fff
        *-pci:3
             description: PCI bridge
             product: Advanced Micro Devices, Inc. [AMD]
             vendor: Advanced Micro Devices, Inc. [AMD]
             physical id: 2.4
             bus info: pci@0000:00:02.4
             version: 00
             width: 32 bits
             clock: 33MHz
             capabilities: pci pm pciexpress msi ht normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:42 memory:84c00000-84cfffff
           *-nvme
                description: NVMe device
                product: KBG60ZNV1T02 KIOXIA
                vendor: KIOXIA Corporation
                physical id: 0
                bus info: pci@0000:04:00.0
                logical name: /dev/nvme0
                version: HP02AS00
                serial: ZFECT387Z36A
                width: 64 bits
                clock: 33MHz
                capabilities: nvme pm msi pciexpress msix nvm_express bus_master cap_list
                configuration: driver=nvme latency=0 nqn=nqn.2022-10.com.kioxia:KBG60ZNV1T02 KIOXIA:ZFECT387Z36A state=live
                resources: irq:55 memory:84c00000-84c03fff
              *-namespace:0
                   description: NVMe disk
                   physical id: 0
                   logical name: hwmon4
              *-namespace:1
                   description: NVMe disk
                   physical id: 2
                   logical name: /dev/ng0n1
              *-namespace:2
                   description: NVMe disk
                   physical id: 1
                   bus info: nvme@0:1
                   logical name: /dev/nvme0n1
                   size: 953GiB (1024GB)
                   capabilities: gpt-1.00 partitioned partitioned:gpt
                   configuration: guid=a33c4299-f0bc-4b19-8e6d-11fc197a8ab2 logicalsectorsize=512 sectorsize=512 wwid=eui.8ce38e100840ef6b
                 *-volume:0
                      description: Windows FAT volume
                      vendor: MSDOS5.0
                      physical id: 1
                      bus info: nvme@0:1,1
                      logical name: /dev/nvme0n1p1
                      logical name: /boot/efi
                      version: FAT32
                      serial: aeca-36f4
                      size: 507MiB
                      capacity: 511MiB
                      capabilities: boot fat initialized
                      configuration: FATs=2 filesystem=fat label=SYSTEM mount.fstype=vfat mount.options=rw,relatime,fmask=0077,dmask=0077,codepage=437,iocharset=iso8859-1,shortname=mixed,errors=remount-ro name=EFI System Partition state=mounted
                 *-volume:1
                      description: LVM Physical Volume
                      vendor: Linux
                      physical id: 2
                      bus info: nvme@0:1,2
                      logical name: /dev/nvme0n1p2
                      serial: 4nRa0E-EHdv-Uigm-xIrP-Lq2F-qpTN-lKBR0p
                      size: 953GiB
                      capabilities: multi lvm2
        *-pci:4
             description: PCI bridge
             product: Advanced Micro Devices, Inc. [AMD]
             vendor: Advanced Micro Devices, Inc. [AMD]
             physical id: 8.1
             bus info: pci@0000:00:08.1
             version: 00
             width: 32 bits
             clock: 33MHz
             capabilities: pci pm pciexpress msi normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:43 ioport:1000(size=4096) memory:84200000-847fffff ioport:7c10000000(size=276824064)
           *-display
                description: VGA compatible controller
                product: Phoenix3
                vendor: Advanced Micro Devices, Inc. [AMD/ATI]
                physical id: 0
                bus info: pci@0000:05:00.0
                logical name: /dev/fb0
                version: b6
                width: 64 bits
                clock: 33MHz
                capabilities: pm pciexpress msi msix vga_controller bus_master cap_list fb
                configuration: depth=32 driver=amdgpu latency=0 mode=2560x1600 resolution=2560,1600 visual=truecolor xres=2560 yres=1600
                resources: iomemory:7c0-7bf irq:48 memory:7c10000000-7c1fffffff memory:84200000-843fffff ioport:1000(size=256) memory:84700000-8477ffff
           *-generic
                description: Encryption controller
                product: Family 19h (Model 74h) CCP/PSP 3.0 Device
                vendor: Advanced Micro Devices, Inc. [AMD]
                physical id: 0.2
                bus info: pci@0000:05:00.2
                version: 00
                width: 32 bits
                clock: 33MHz
                capabilities: pm pciexpress msi msix bus_master cap_list
                configuration: driver=ccp latency=0
                resources: irq:74 memory:84600000-846fffff memory:847c8000-847c9fff
           *-usb:0
                description: USB controller
                product: Advanced Micro Devices, Inc. [AMD]
                vendor: Advanced Micro Devices, Inc. [AMD]
                physical id: 0.3
                bus info: pci@0000:05:00.3
                version: 00
                width: 64 bits
                clock: 33MHz
                capabilities: pm pciexpress msi msix xhci bus_master cap_list
                configuration: driver=xhci_hcd latency=0
                resources: irq:46 memory:84400000-844fffff
              *-usbhost:0
                   product: xHCI Host Controller
                   vendor: Linux 6.17.0-35-generic xhci-hcd
                   physical id: 0
                   bus info: usb@1
                   logical name: usb1
                   version: 6.17
                   capabilities: usb-2.00
                   configuration: driver=hub slots=5 speed=480Mbit/s
                 *-usb:0
                      description: Keyboard
                      product: USB Receiver
                      vendor: Logitech
                      physical id: 2
                      bus info: usb@1:2
                      version: 24.11
                      capabilities: usb-2.00
                      configuration: driver=usbhid maxpower=98mA speed=12Mbit/s
                    *-input
                         product: Logitech ERGO M575
                         physical id: 0
                         logical name: input21
                         logical name: /dev/input/event7
                         logical name: /dev/input/mouse2
                         capabilities: usb
                 *-usb:1
                      description: Bluetooth wireless interface
                      product: Wireless_Device
                      vendor: MediaTek Inc.
                      physical id: 3
                      bus info: usb@1:3
                      version: 1.00
                      serial: 000000000
                      capabilities: usb-2.10 bluetooth
                      configuration: driver=btusb maxpower=100mA speed=480Mbit/s
              *-usbhost:1
                   product: xHCI Host Controller
                   vendor: Linux 6.17.0-35-generic xhci-hcd
                   physical id: 1
                   bus info: usb@2
                   logical name: usb2
                   version: 6.17
                   capabilities: usb-3.10
                   configuration: driver=hub slots=2 speed=10000Mbit/s
           *-usb:1
                description: USB controller
                product: Advanced Micro Devices, Inc. [AMD]
                vendor: Advanced Micro Devices, Inc. [AMD]
                physical id: 0.4
                bus info: pci@0000:05:00.4
                version: 00
                width: 64 bits
                clock: 33MHz
                capabilities: pm pciexpress msi msix xhci bus_master cap_list
                configuration: driver=xhci_hcd latency=0
                resources: irq:48 memory:84500000-845fffff
              *-usbhost:0
                   product: xHCI Host Controller
                   vendor: Linux 6.17.0-35-generic xhci-hcd
                   physical id: 0
                   bus info: usb@3
                   logical name: usb3
                   version: 6.17
                   capabilities: usb-2.00
                   configuration: driver=hub slots=1 speed=480Mbit/s
                 *-usb
                      description: Video
                      product: HP FHD Camera
                      vendor: DUZLP0A5ALS59Z
                      physical id: 1
                      bus info: usb@3:1
                      version: 0.11
                      serial: 01.00.00
                      capabilities: usb-2.01
                      configuration: driver=uvcvideo maxpower=500mA speed=480Mbit/s
              *-usbhost:1
                   product: xHCI Host Controller
                   vendor: Linux 6.17.0-35-generic xhci-hcd
                   physical id: 1
                   bus info: usb@4
                   logical name: usb4
                   version: 6.17
                   capabilities: usb-3.10
                   configuration: driver=hub slots=1 speed=10000Mbit/s
           *-multimedia:0
                description: Multimedia controller
                product: ACP/ACP3X/ACP6x Audio Coprocessor
                vendor: Advanced Micro Devices, Inc. [AMD]
                physical id: 0.5
                bus info: pci@0000:05:00.5
                logical name: card0
                logical name: /dev/snd/controlC0
                logical name: /dev/snd/pcmC0D0c
                version: 63
                width: 64 bits
                clock: 33MHz
                capabilities: pm pciexpress msi bus_master cap_list
                configuration: driver=snd_pci_ps latency=0
                resources: iomemory:7c0-7bf irq:95 memory:84780000-847bffff memory:7c20000000-7c207fffff
           *-multimedia:1
                description: Audio device
                product: Family 17h/19h HD Audio Controller
                vendor: Advanced Micro Devices, Inc. [AMD]
                physical id: 0.6
                bus info: pci@0000:05:00.6
                logical name: card2
                logical name: /dev/snd/controlC2
                logical name: /dev/snd/hwC2D0
                logical name: /dev/snd/pcmC2D0c
                logical name: /dev/snd/pcmC2D0p
                version: 00
                width: 32 bits
                clock: 33MHz
                capabilities: pm pciexpress msi bus_master cap_list
                configuration: driver=snd_hda_intel latency=0
                resources: irq:105 memory:847c0000-847c7fff
              *-input:0
                   product: HD-Audio Generic Mic
                   physical id: 0
                   logical name: input28
                   logical name: /dev/input/event14
              *-input:1
                   product: HD-Audio Generic Headphone
                   physical id: 1
                   logical name: input29
                   logical name: /dev/input/event15
        *-pci:5
             description: PCI bridge
             product: Advanced Micro Devices, Inc. [AMD]
             vendor: Advanced Micro Devices, Inc. [AMD]
             physical id: 8.2
             bus info: pci@0000:00:08.2
             version: 00
             width: 32 bits
             clock: 33MHz
             capabilities: pci pm pciexpress msi normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:44 memory:84b00000-84bfffff ioport:7c02000000(size=1048576)
           *-generic:0 UNCLAIMED
                description: Non-Essential Instrumentation
                product: Advanced Micro Devices, Inc. [AMD]
                vendor: Advanced Micro Devices, Inc. [AMD]
                physical id: 0
                bus info: pci@0000:06:00.0
                version: 00
                width: 32 bits
                clock: 33MHz
                capabilities: pm pciexpress msi cap_list
                configuration: latency=0
           *-generic:1
                description: Signal processing controller
                product: AMD IPU Device
                vendor: Advanced Micro Devices, Inc. [AMD]
                physical id: 0.1
                bus info: pci@0000:06:00.1
                version: 00
                width: 64 bits
                clock: 33MHz
                capabilities: pm pciexpress msi msix bus_master cap_list
                configuration: driver=amdxdna latency=0
                resources: iomemory:7c0-7bf irq:55 memory:84b00000-84b7ffff memory:84bc0000-84bc1fff memory:7c02000000-7c0203ffff memory:84b80000-84bbffff
        *-pci:6
             description: PCI bridge
             product: Advanced Micro Devices, Inc. [AMD]
             vendor: Advanced Micro Devices, Inc. [AMD]
             physical id: 8.3
             bus info: pci@0000:00:08.3
             version: 00
             width: 32 bits
             clock: 33MHz
             capabilities: pci pm pciexpress msi normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:45 memory:84100000-841fffff
           *-generic UNCLAIMED
                description: Non-Essential Instrumentation
                product: Advanced Micro Devices, Inc. [AMD]
                vendor: Advanced Micro Devices, Inc. [AMD]
                physical id: 0
                bus info: pci@0000:07:00.0
                version: 00
                width: 32 bits
                clock: 33MHz
                capabilities: pm pciexpress cap_list
                configuration: latency=0
           *-usb
                description: USB controller
                product: Advanced Micro Devices, Inc. [AMD]
                vendor: Advanced Micro Devices, Inc. [AMD]
                physical id: 0.3
                bus info: pci@0000:07:00.3
                version: 00
                width: 64 bits
                clock: 33MHz
                capabilities: pm pciexpress msi msix xhci bus_master cap_list
                configuration: driver=xhci_hcd latency=0
                resources: irq:50 memory:84100000-841fffff
              *-usbhost:0
                   product: xHCI Host Controller
                   vendor: Linux 6.17.0-35-generic xhci-hcd
                   physical id: 0
                   bus info: usb@5
                   logical name: usb5
                   version: 6.17
                   capabilities: usb-2.00
                   configuration: driver=hub slots=1 speed=480Mbit/s
              *-usbhost:1
                   product: xHCI Host Controller
                   vendor: Linux 6.17.0-35-generic xhci-hcd
                   physical id: 1
                   bus info: usb@6
                   logical name: usb6
                   version: 6.17
                   capabilities: usb-3.10
                   configuration: driver=hub slots=1 speed=10000Mbit/s
        *-serial
             description: SMBus
             product: FCH SMBus Controller
             vendor: Advanced Micro Devices, Inc. [AMD]
             physical id: 14
             bus info: pci@0000:00:14.0
             version: 71
             width: 32 bits
             clock: 66MHz
             configuration: driver=piix4_smbus latency=0
             resources: irq:0
        *-isa
             description: ISA bridge
             product: FCH LPC Bridge
             vendor: Advanced Micro Devices, Inc. [AMD]
             physical id: 14.3
             bus info: pci@0000:00:14.3
             version: 51
             width: 32 bits
             clock: 66MHz
             capabilities: isa bus_master
             configuration: latency=0
           *-pnp00:00
                product: PnP device PNP0c02
                physical id: 0
                capabilities: pnp
                configuration: driver=system
           *-pnp00:01
                product: PnP device FUJ7401
                vendor: Fujitsu Ltd
                physical id: 1
                capabilities: pnp
                configuration: driver=i8042 kbd
           *-pnp00:02
                product: PnP device PNP0c02
                physical id: 2
                capabilities: pnp
                configuration: driver=system
           *-pnp00:03
                product: PnP device PNP0c01
                physical id: 3
                capabilities: pnp
                configuration: driver=system
     *-pci:1
          description: Host bridge
          product: Advanced Micro Devices, Inc. [AMD]
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 101
          bus info: pci@0000:00:01.0
          version: 00
          width: 32 bits
          clock: 33MHz
     *-pci:2
          description: Host bridge
          product: Advanced Micro Devices, Inc. [AMD]
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 102
          bus info: pci@0000:00:02.0
          version: 00
          width: 32 bits
          clock: 33MHz
     *-pci:3
          description: Host bridge
          product: Advanced Micro Devices, Inc. [AMD]
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 103
          bus info: pci@0000:00:03.0
          version: 00
          width: 32 bits
          clock: 33MHz
     *-pci:4
          description: Host bridge
          product: Advanced Micro Devices, Inc. [AMD]
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 104
          bus info: pci@0000:00:04.0
          version: 00
          width: 32 bits
          clock: 33MHz
     *-pci:5
          description: Host bridge
          product: Advanced Micro Devices, Inc. [AMD]
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 105
          bus info: pci@0000:00:08.0
          version: 00
          width: 32 bits
          clock: 33MHz
     *-pci:6
          description: Host bridge
          product: Advanced Micro Devices, Inc. [AMD]
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 106
          bus info: pci@0000:00:18.0
          version: 00
          width: 32 bits
          clock: 33MHz
     *-pci:7
          description: Host bridge
          product: Advanced Micro Devices, Inc. [AMD]
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 107
          bus info: pci@0000:00:18.1
          version: 00
          width: 32 bits
          clock: 33MHz
     *-pci:8
          description: Host bridge
          product: Advanced Micro Devices, Inc. [AMD]
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 108
          bus info: pci@0000:00:18.2
          version: 00
          width: 32 bits
          clock: 33MHz
     *-pci:9
          description: Host bridge
          product: Advanced Micro Devices, Inc. [AMD]
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 109
          bus info: pci@0000:00:18.3
          version: 00
          width: 32 bits
          clock: 33MHz
          configuration: driver=k10temp
          resources: irq:0
     *-pci:10
          description: Host bridge
          product: Advanced Micro Devices, Inc. [AMD]
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 10a
          bus info: pci@0000:00:18.4
          version: 00
          width: 32 bits
          clock: 33MHz
     *-pci:11
          description: Host bridge
          product: Advanced Micro Devices, Inc. [AMD]
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 10b
          bus info: pci@0000:00:18.5
          version: 00
          width: 32 bits
          clock: 33MHz
     *-pci:12
          description: Host bridge
          product: Advanced Micro Devices, Inc. [AMD]
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 10c
          bus info: pci@0000:00:18.6
          version: 00
          width: 32 bits
          clock: 33MHz
     *-pci:13
          description: Host bridge
          product: Advanced Micro Devices, Inc. [AMD]
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 10d
          bus info: pci@0000:00:18.7
          version: 00
          width: 32 bits
          clock: 33MHz
  *-battery
       product: HH04070
       vendor: 333-1D-4B-A
       physical id: 1
       version: 12/29/2025
       serial: 00897 12/29/2025
       slot: Primary
       capacity: 70068mWh
       configuration: voltage=15.4V
  *-power UNCLAIMED
       description: UNKNOWN
       product: UNKNOWN
       vendor: UNKNOWN
       physical id: 2
       version: UNKNOWN
       serial: UNKNOWN
       capacity: 32768mWh
  *-input:0
       product: Lid Switch
       physical id: 3
       logical name: input0
       logical name: /dev/input/event0
       capabilities: platform
  *-input:1
       product: Power Button
       physical id: 4
       logical name: input1
       logical name: /dev/input/event1
       capabilities: platform
  *-input:2
       product: ELAN017F:00 04F3:32ED Touchpad
       physical id: 5
       logical name: input10
       logical name: /dev/input/event5
       logical name: /dev/input/mouse1
       capabilities: i2c
  *-input:3
       product: ELAN017F:00 04F3:32ED Consumer Control
       physical id: 6
       logical name: input11
       logical name: /dev/input/event6
       capabilities: i2c
  *-input:4
       product: AT Translated Set 2 keyboard
       physical id: 7
       logical name: input2
       logical name: /dev/input/event2
       logical name: input2::capslock
       logical name: input2::numlock
       logical name: input2::scrolllock
       capabilities: i8042
  *-input:5
       product: HP WMI hotkeys
       physical id: 8
       logical name: input22
       logical name: /dev/input/event8
       capabilities: platform
  *-input:6
       product: gpio-keys
       physical id: 9
       logical name: input23
       logical name: /dev/input/event9
       capabilities: platform
  *-input:7
       product: Video Bus
       physical id: a
       logical name: input3
       logical name: /dev/input/event3
       capabilities: platform
  *-input:8
       product: ELAN017F:00 04F3:32ED Mouse
       physical id: b
       logical name: input8
       logical name: /dev/input/event4
       logical name: /dev/input/mouse0
       capabilities: i2c
/etc/os-release + uname output 
PRETTY_NAME="Zorin OS 18.1"
NAME="Zorin OS"
VERSION_ID="18"
VERSION="18.1"
VERSION_CODENAME=noble
ID=zorin
ID_LIKE="ubuntu debian"
HOME_URL="https://zorin.com/os/"
SUPPORT_URL="https://help.zorin.com/"
BUG_REPORT_URL="https://zorin.com/os/feedback/"
PRIVACY_POLICY_URL="https://zorin.com/legal/privacy/"
UBUNTU_CODENAME=noble
LOGO=zorin-logo

Linux danielle-lt-omen 6.17.0-35-generic #35~24.04.1-Ubuntu SMP PREEMPT_DYNAMIC Tue May 26 19:30:42 UTC 2 x86_64 x86_64 x86_64 GNU/Linux
2 Likes
Weekly Forum Summary
2

hm, it’s not your exact bug but the same hardware class:

Also:

The common thread is nvidia-drm on the Blackwell 50-series cards with pageflip or flip-event timeouts, and processes going unkillable afterward, which lines up with your pkill and display manager restart hang.

Likely what you’re hitting, worth checking into. Next time it freezes, SSH in and run journalctl -k -f, then grep for “Pageflip timed out” or “Flip event timeout.”

If those show up, it confirms it’s the nvidia-drm bug rather than anything in your config, in which case subscribe to those upstream threads for the fix.

4 Likes
3

@hydn, thank you so much for this. I’ve read through the two links that you posted and I would definitely agree that the symptoms match quite closely. I had suspected that Nvidia was the culprit, but that was just a hunch (for biased reasons, not due to any hard evidence).

After a few instances of the issue, after rebooting, I ran sudo journalctl -b 1 > bootlog.yyyymmdd to save, what I think, is the previous boot logs. I’m not sure if those capture the -k flag or not, but I did go ahead and search each of those previous logs for your terms. I did not find any matching entries for these two commands: grep -i pageflip bootlog.* and grep -i flip bootlog.*.

However, looking at the two links, I saw the term nvidia-drm to be common. So I did: grep -i nvidia-drm bootlog.* as well, to see if anything stood out. What I did find was several of these entries (mostly occurring after a fresh boot, not near the hang/freeze):
bootlog.20260630:Jun 28 21:42:43 danielle-lt-omen kernel: [drm:__nv_drm_nvkms_gem_obj_init [nvidia_drm]] *ERROR* [nvidia-drm] [GPU ID 0x00000100] Failed to get memory pages for NvKmsKapiMemory 0x00000000946c7694

The memory address (at least I believe that’s what it is) at the end of that log message is different each time the message appears and each boot. I did Google this error and found, in most cases, others just re-installed the Nvidia drivers. I’m not sure if that is the correct approach, but it is something that I have not tried yet as I’ve just been in evidence collection mode.

So I decided to take a look at what IS currently installed for Nvidia on this laptop. I ran the command: sudo dpkg --list | grep -i nvidia and this is the output:

dpkg output 
libnvidia-cfg1-595:amd64
libnvidia-common-595
libnvidia-compute-590:amd64
libnvidia-compute-595:amd64
libnvidia-decode-595:amd64
libnvidia-egl-wayland1:amd64
libnvidia-encode-595:amd64
libnvidia-extra-595:amd64
libnvidia-fbc1-595:amd64
libnvidia-gl-595:amd64
linux-modules-nvidia-590-6.17.0-20-generic
linux-modules-nvidia-590-6.17.0-22-generic
linux-modules-nvidia-590-generic-hwe-24.04
linux-modules-nvidia-590-open-6.17.0-20-generic
linux-modules-nvidia-590-open-generic-hwe-24.04
linux-modules-nvidia-595-6.17.0-23-generic
linux-modules-nvidia-595-6.17.0-29-generic
linux-modules-nvidia-595-6.17.0-35-generic
linux-modules-nvidia-595-generic-hwe-24.04
linux-modules-nvidia-595-open-6.17.0-23-generic
linux-modules-nvidia-595-open-6.17.0-29-generic
linux-modules-nvidia-595-open-6.17.0-35-generic
linux-modules-nvidia-595-open-generic-hwe-24.04
linux-objects-nvidia-590-6.17.0-20-generic
linux-objects-nvidia-595-6.17.0-23-generic
linux-objects-nvidia-595-6.17.0-29-generic
linux-objects-nvidia-595-6.17.0-35-generic
linux-signatures-nvidia-6.17.0-23-generic
linux-signatures-nvidia-6.17.0-29-generic
linux-signatures-nvidia-6.17.0-35-generic
nvidia-compute-utils-595
nvidia-driver-590-open
nvidia-driver-595-open
nvidia-firmware-595-595.58.03
nvidia-firmware-595-595.71.05
nvidia-kernel-common-590
nvidia-kernel-common-595
nvidia-kernel-source-595-open
nvidia-prime
nvidia-settings
nvidia-utils-595
nvtop
xserver-xorg-video-nvidia-595

I’m not sure why there are two 595 firmware packages installed. I believe the 590 packages are what was installed by Zorin when I installed the OS, as I don’t recall making any manual changes.

Apologies for the long ramble, let me get to my question. Should I go ahead and purge all Nvidia packages and install the 595.58.03 package and see if the issue persists? If so, what is the recommended way to do this correctly? My thoughts are to do:

sudo apt purge nvidia*
sudo apt autoremove
sudo apt install nvidia-driver-595-open

Or is there a better way to install these and target the right packages? While I’m comfortable with apt, I’m not comfortable with drivers and their dependencies. Any pointers are greatly appreciated.

Also, is there anything I can monitor for, be it in logs or system files or performance commands, that would help me “catch” this issue before it happens and issue some kind of restart/reset?

4 Likes
4

I ran into this working through an Nvidia issue on my main system. It is a different issue than you are experiencing but I have the same situation: both 595 and 590 packages are installed. Here’s a link referring to the dual package issue: Ubuntu packaging changes for 590+, branch and version locking for Debian/Ubuntu — NVIDIA Developer Forums. As noted there, it is an issue with how they changed the packaging. I have not removed either at this point as I am still investigating the issue.

In any case, a clear indicator in your specific situation is the fact video is frozen and audio (sometimes) continues. That, combined with the fact you can ssh in, clearly identifies the issue as a video freeze not a system freeze – again pointing at the Nvidia driver.

I am not familiar with specifics of Zorin but it is Ubuntu based (right?) so the following should work for it as it does for Linux Mint (also Ubuntu based).

  1. Do a backup (TImeShift, fsarchiver, *zilla, etc.)
  2. Check that there is no /etc/modprobe.d/ file that blacklists nouveau. Some Nvidia packages have done this in the past. If it is there, remove it so you can get nouveau after the reboot.
  3. Purge both Nvidia driver packages.
  4. Reboot – it will come up in nouveau.

Leave it with nouveau for a while to see whether the issue manifests again. It won’t be as performant for gaming but will work for video nonetheless.

At some point, you can just install the latest Nvidia if you choose to go that route. That will get rid of the dual package issue. But running on nouveau for a while would be informative as to whether it happens at all there compared to when running Nvidia.

6 Likes
Weekly Forum Summary
5

Hey @IronRod, thanks so much for the response! I read through the link on Ubuntu packaging changes, this seems to explain why I would have multiple versions installed then. I did not realize that change had happened, so thanks for pointing it out!

Yes, Zorin bases off of the current Ubuntu LTS release, so Zorin 18 (or 18.1) bases off of Ubuntu 24.04 LTS. In most of my other troubleshooting, I’ve been able to treat the system as if it was just Ubuntu and not see an adverse side effects.

I like the idea of testing on Nouveau only to see if there is something else, software or hardware, causing the issue. That being said, I also like the concept of pinning a specific driver version in the event that I find a driver fixes the problem, I shouldn’t have to worry about an update to the system affecting that (if I’m wrong on this, please correct me!). We don’t play “the latest games” so the only time I’d really need a new driver is in this type of situation, to patch a bug.

While I think through which direction I want to go, I went ahead and took a look at the /etc/modprobe.d/ folder and apt to see what options I do have and what changes I would need to make.

I tried a simple sudo grep -ri nou /etc/modprobe.d/ to see if nouveau showed up in any of the files in that folder. The grep returned 0 results. There is a nvidia-graphics-drivers-kms.conf file so I looked at the contents there and see this:

cat /etc/modprobe.d/nvidia-graphics-drivers-kms.conf 
# This file was generated by nvidia-driver-595
# Set value to 0 to disable modesetting
options nvidia_drm modeset=1

# Preserve video memory on suspend/resume
options nvidia NVreg_PreserveVideoMemoryAllocations=1
options nvidia NVreg_TemporaryFilePath=/var

It doesn’t look like that is blacklisting nouveau so I think i’m good there. I will back up this file just in case.

I also took a look at apt to see if I already have the capability to pin a driver version, but doing a sudo apt update && sudo apt search nvidia-driver-pinning returned no results. So that suggests to me that I would need to step through the Ubuntu Nvidia Driver Install Guide, which was part of the link you sent. I think i would still purge all nvidia packages first, then step through this guide after a reboot.

In any case, thanks for sending this information over, it’s been helpful in pointing me in the right direction.

3 Likes
6

If you had a blacklisted conf, it would usually appear as something like:
/etc/modprobe.d/blacklist-nouveau.conf. That is what I’ve seen in the past. I am not sure that is happening anymore; I haven’t seen it in a while. But it was worth checking in case it was hanging around from an earlier package.

Good luck on your investigation. Report back what you find; happy to help out. I have (unfortunately) learned a bit about about how the Nvidia drivers can be finicky. :wink:

3 Likes
7

That is a worthwhile consideration. If you have an older Nvidia card, it is worth identifying the latest Nvidia driver that specifically supports that card. You won’t gain anything going to a later driver if it does not specifically support your card. And it could introduce issues as they roll things forward or change things which your card is assuming to be a certain way.

5 Likes
8

Ok, it’s been about a week since I last updated this thread, so I want to take a moment to document what I’ve done since then.

TL;DR I have not experienced the problem since trying these steps. I hesitate to confirm resolved as the issue felt sporadic.

Taking @hydn’s and @IronRod’s advice, I decided to purge all of the installed Nvidia packages to get just the Nouveau drivers in place. To get that done on this machine, I ran: sudo apt purge nvidia*. It did seem to leave two other packages behind so I forcibly removed those with sudo apt purge linux-objects-nvidia-595-6.17.0-23-generic linux-signatures-nvidia-6.17.0-23-generic. I also checked dpkg for any rc nvidia packages with sudo dpkg --list | grep -i nvidia, which there were. I removed those with: sudo dpkg --purge libnvidia-compute-590:amd64 linux-modules-nvidia-590-6.17.0-20-generic linux-modules-nvidia-590-6.17.0-22-generic linux-modules-nvidia-590-open-6.17.0-20-generic linux-modules-nvidia-595-open-6.17.0-23-generic linux-objects-nvidia-590-6.17.0-20-generic. I probably could have left those, as I understand rc to mean there are residual configuration files only, but, I wanted this to be as clean as possible along with a clean slate for troubleshooting.

I then rebooted the laptop. It hung after showing the Zorin splash screen (never got to the desktop), so I powered off and back on again and got to a login screen. I tested launching a few games like Minecraft and Steam, and then used nvtop to see which GPU was being used. On that note, this is something that I should have explicitly mentioned before, the laptop has two GPUs. An integrated AMD GPU and a dedicated Nvidia GPU. nvtop showed me that only the AMD GPU was in use, and I believe it was the only one recognized as well.

I’m not sure if Nouveau can be toggled for GPUs like with Nvidia’s prime-select, but I did leave the laptop on with some processes running overnight and no hangs/freezes. Using the integrated GPU was a huge hit on performance that I wasn’t happy with, so I opted to re-install Nvidia drivers but with pinning.

To do that, I downloaded the cuda-keyring_1.1-1_all.deb package from the Nvidia instructions and installed it with sudo dpkg --install cuda-keyring_1.1-1_all.deb. I then ran sudo apt update and confirmed the presence of https://developer.download.nvidia.com in the list of sources.

I then ran: sudo apt install nvidia-driver-pinning nvidia-driver-pinning-595.58.03 nvidia-driver-open xserver-xorg-video-nvidia-595. I chose these packages based partly on Nvidia’s install instructions and comparing the previous dpkg --list command. These installed some dependencies (expected) and all were successful.

After a reboot, I wanted to test the same games (Minecraft + Steam games) to see if the Nvidia GPU was 1) being detected and 2) being used. Using nvtop showed me both GPUs, but the AMD GPU was still the only one being used!

To resolve this for Minecraft, which I use the MultiMC launcher to manage, I adjusted the Exec= line in the multimc.desktop file using menulibre to be: Exec=env __GLX_VENDOR_LIBRARY_NAME=nvidia __NV_PRIME_RENDER_OFFLOAD=1 /opt/multimc/run.sh. This makes it so neither of us has to remember to right-click on the desktop icon and choose “Launch with Discrete GPU”. After making that adjustment, nvtop confirmed Minecraft was running on the Nvidia GPU.

Steam, on the other hand, was always running all games on the AMD GPU, regardless of what launch options I gave to the shortcut or the specific game. Then I remembered, I installed Steam with flatpak on this laptop. So I ran a flatpak update, which installed two packages: org.freedesktop.Platform.GL.nvidia-595-58-03 and org.freedesktop.Platform.GL32.nvidia-595-58-03. Games now run on the Nvidia GPU from Steam!

So far so good. Leaving Steam open overnight, or leaving a browser open all day, it doesn’t seem to matter. No freezes or hangs and the performance is good. I did consider installing nvidia-prime to get the prime-select command back, but, that wanted to uninstall several packages, and I’m not sure why. Now that things are working, I’m hesitant to poke the bear and break things.

If there is a way with Nouveau to detect another GPU and/or force the usage of that GPU, I’d love to know in case I need to do more testing in the future. Sorry for the long ramble, but, hopefully this can either 1) help someone else or 2) someone can tell me if I’m doing something very wrong where I’m causing my own issues.

Once again, thanks to @hydn and @IronRod for pointing me in the right direction!

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