Hi Amy and welcome. This is introduce yourself. For help you need to go to the ‘Help and Support’ page:
or here, the newbie (new user) section:
This is about Linux not Android or Apple phones, but there are some people here very knowledgeable about phones. Maybe you will find someone to help you out?
When you ask for help explain your problem in detail and everything you know about your phone, starting with make and model.