Linux Troubleshooting: These 4 Steps Will Fix 99% of Errors

[hydn (Hayden James)]

@linuxjedi shared an article on this. You can read the preface and the article here:

Why is so important for a Linux admin to master the sos command?

[One_command_to_rule_them_all] I’m a senior developer and 3th level support engineer for a Linux based appliance system for a few years now. When I started in this position, I couldn’t believe how customer technical support was handled (an eternal send me the output of this command, email-cycle. Every ticket lasted weeks open.) so I built a script to collect diagnostic data and a web interface to exploit the data and share it with the team. It improved the support service dramatically from wee…